Details….details

by kim.solga@gmail.com on April 11, 2013

You are allowed five photos for each product on Etsy.  Use every spot!  The first photo should be your most interesting image – the one that catches the viewer’s eye and invites them to click and look more closely at the item.  The remaining four images need to tell everything else about your product.  Use them wisely.  Photos are the only thing your customer has to imagine the touch and feel of your item, how it will look in their home, how it can be used, what it would be like as a gift for their best friend.  Successful Etsy sellers craft each photo carefully to communicate as much as possible.

  • How big is it?  Let one of your photos include a hand holding the item, a model wearing it, a teacup sitting on it – some recognizable prop that shows the scale at a glance.
  • Is it made well?  Good close-up photos demonstrate your craftsmanship with larger-than-life details.
  • Would it fit my style?  At least one of your photos should show the item in a lovely, real life setting, so the customer can picture how it might look in their own home.  Photo your rustic side table in a lovely house with a vase of fresh flowers and an old book on top, the satin wood glowing in the sunlight from a nearby window.
  • How will it arrive?  Many sellers include a photo showing how their item is shipped, tastefully wrapped and tied with string, with a gift tag attached.  People can easily see how it would be to send this as a gift (or “gift” themselves with this wonderful package).
  • What’s it look like inside, underneath, from the back?  Photograph your item from different angles so viewers feel as if they have actually picked it up and held it in their own hands.

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A close-up photo shows both the vintage frame and the artist’s signature.  Illustration courtesy and © BlueOtterArt on Etsy: etsy.com/shop/BlueOtterArt

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Feedback Loops

by kim.solga@gmail.com on January 30, 2013

Getting feedback from your customers is an essential part of developing a successful business.  It is particularly challenging for online sellers.

If you were running a traditional art gallery on Main Street, you would be able to chat with folks who walked in the door. Your conversations would reveal what they were looking for, what they liked or didn’t like in your product line.

The simplest way to get this sort of feedback online is to follow up with customers. You already know the importance of saying thank you, but why not also ask, “Did you have a jacket to match your new hat?” or “Where did you put your vintage watering can?” or “What sort of frame did you get for the print?”

As Tara notes on the Etsy blog; “You can learn a lot about how to market your products in the future if you find out exactly how they’re being used right now….You can also use blogs, email marketing, and social media to learn more about the feelings your product creates or who has your product on their birthday list. Each communication channel that you have at your disposal is a way to create genuine dialogue with your customers. Often, we consider communication channels only as a way to promote or sell. But if you ask the right questions to the right people, you create opportunities to listen that will greatly benefit your business.”

So build feedback loops into your daily Etsy practices. Your goal is to know who is attracted to your products, how they make people feel, and more about the folks who favorite, treasure and purchase your work.

Illustration of Leah’s fabulous Medusa Loop Scarf knitting pattern, copyright and courtesy Leah Coccari-Swift from  from RubySubmarine on Etsy.   etsy.com/shop/RubySubmarine

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The Secret Number One Way to Get Things Done!

January 27, 2013
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BlueOtterArt Developing a successful Etsy shop is a piece of work.  Really.  It is a job. You work it. You can be a hobby seller on Etsy with minimal effort. Just hang out and sell a few things now and then. But to really be successful, there are dozens of things you need to get [...]

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Still haven’t joined an Etsy team?

January 10, 2013
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BlueOtterArt Etsy is all about connections. Being part of an Etsy team is one great way to build relationships. I was feeling invisible on Etsy until I got involved with a couple friendly and busy teams. There are thousands of teams on Etsy, all started and managed by Etsy members. You can find: Teams to [...]

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Treasury Challenge

December 12, 2012
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BlueOtterArt One path to visibility on Etsy is getting your products included in treasury lists that other people create.  Etsy discourages making treasuries with your OWN products, instead inviting you to network, join other people’s circles and teams, and build a base of friends, followers and fans who will showcase your items in the treasuries [...]

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Get cozy with your Shop Stats!

November 15, 2012
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BlueOtterArt Etsy provides an incredible support system for shop owners. One amazing feature is the Shop Stats page, where simple graphs and lists show you exactly how people are finding and looking at your shop items. To see your Shop Stats, sign in to your Etsy account and pull down on the Your Shop link [...]

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Here’s a couple things that might go with that!

October 12, 2012
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BlueOtterArt Cross selling is a challenge on an Etsy shop.  The Etsy system always shows two thumbnails of other items over on the right side of a product page, but you can’t specify these.  So how do you suggest coordinating items? Wanita, from WackyWanitaDesigns, has come up with a clever solution.  She uses one of [...]

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13 Doors to your shop

September 2, 2012
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BlueOtterArt When you list or edit an item in your shop, you can add up to 13 Tags. 13 ways for people to find your items when they search for things. 13 doors to get into your shop. Tooth Fairy Doors by Enchanted Door at Etsy.  Tags are keywords about your item that Etsy uses [...]

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Your shop’s new About page

June 8, 2012
Kim Solga BlueOtterArt Etsy About page screenshot

BlueOtterArt Etsy released a brand new feature today – an expanded “About” page for your Etsy shop. “We are thrilled to announce a new space within your shop where you can share the story of your business with the world.” states today’s Etsy newsletter.  ”In your shop’s new About page, you can upload pictures of [...]

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Thank you!

May 14, 2012
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BlueOtterArt Making a sale at your Etsy shop is all about connection!  As soon as you are done celebrating, here’s the next steps: Remember to say “Thanks!” Thank you Note Cards by Sarah on Etsy. 1. Communicate!  Write back to your customer with an immediate convo.  Thank them!  Share your joy! If payment has come [...]

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